If you purchased your existing subscription from a reseller (not from the Adobe website), and received a redemption code in a country where you can also purchase directly from the Adobe website: Redeem the redemption code with a different Adobe account. In this case, your existing paid subscription continues to renew automatically and runs parallel to the new subscription under a different Adobe account.Twenty-four (24) hours after the cancellation, redeem the redemption code with the same Adobe account. Contact Adobe Customer Care to cancel the existing paid subscription before the auto-renewal date.If you purchased your existing subscription from the Adobe website, you receive an error message “INVALID CODE” when you attempt to redeem your code. Here is a list of countries served by Digital River. In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller.
